Intercom

Support platform with AI agent

PaidRealtime, comments & collabintercom.com

What it is

Full customer communication platform spanning messenger, shared inbox, ticketing, help centre, product tours and outbound campaigns. Its Fin AI agent answers from your help content and is billed per successful resolution rather than per message, and can run standalone on top of another helpdesk such as Zendesk or Salesforce.

Why it earns a slot

The polished incumbent, with the best messenger UX and the deepest reporting in the category. Worth it when reader support is a real revenue function and Fin can deflect the endless subscription, paywall and login questions.

Know before you commit

Comfortably the most expensive option here: per-seat pricing plus $0.99 per Fin resolution plus pay-as-you-go email, SMS and WhatsApp. There is no free tier, and outbound message volume is billed entirely separately from seats.

Getting started

npm i @intercom/messenger-js-sdk

Field notes

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Field check

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Pricing snapshot

Essential $29 per seat/mo; Advanced $85 per seat/mo (20 free Lite seats); Expert $132 per seat/mo (50 free Lite seats). Fin AI agent $0.99 per resolved outcome on all plans. No free tier; Early Stage programme offers eligible startups 93% off

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Drop into your Lovable chat

Evaluate Intercom (https://www.intercom.com) for this project, then use it only if it fits what we are already building.
Context: Support platform with AI agent. Full customer communication platform spanning messenger, shared inbox, ticketing, help centre, product tours and outbound campaigns. Its Fin AI agent answers from your help content and is billed per successful resolution rather than per message, and can run standalone on top of another helpdesk such as Zendesk or Salesforce.
Reviewer notes (general, not written for this codebase): The polished incumbent, with the best messenger UX and the deepest reporting in the category. Worth it when reader support is a real revenue function and Fin can deflect the endless subscription, paywall and login questions.
Watch out for: Comfortably the most expensive option here: per-seat pricing plus $0.99 per Fin resolution plus pay-as-you-go email, SMS and WhatsApp. There is no free tier, and outbound message volume is billed entirely separately from seats.
Pricing: Essential $29 per seat/mo; Advanced $85 per seat/mo (20 free Lite seats); Expert $132 per seat/mo (50 free Lite seats). Fin AI agent $0.99 per resolved outcome on all plans. No free tier; Early Stage programme offers eligible startups 93% off
Setup: npm i @intercom/messenger-js-sdk
Rules: treat the notes above as background only. Do not assume a theme, style, layout or feature that is not already in this project — inspect the existing code first and ask me before changing visual direction.

/api/public/tools/intercom

Neighbourhood

How Intercom sits against the rest of the atlas — swaps, companions and the tools builders actually save alongside it.

Instead of thisGiscus PartyKit Socket.IO Yjs Ably Agora Circle Cusdis

Named in the wiringChatwoot Crisp

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Agora

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Chatwoot

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Self-host free under the MIT licence. Cloud Hacker $0 (2 agents, 500 conversations/mo, live chat only, 30-day retention); Startups $19/agent/mo annual; Business $39/agent/mo; Enterprise $99/agent/mo. Extra Captain AI credits $20 per 1,000

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Circle

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