{
  "slug": "intercom",
  "name": "Intercom",
  "url": "https://www.intercom.com",
  "cat": "rt",
  "group": "back",
  "tagline": "Support platform with AI agent",
  "price": "Essential $29 per seat/mo; Advanced $85 per seat/mo (20 free Lite seats); Expert $132 per seat/mo (50 free Lite seats). Fin AI agent $0.99 per resolved outcome on all plans. No free tier; Early Stage programme offers eligible startups 93% off",
  "tier": "paid",
  "pick": false,
  "what": "Full customer communication platform spanning messenger, shared inbox, ticketing, help centre, product tours and outbound campaigns. Its Fin AI agent answers from your help content and is billed per successful resolution rather than per message, and can run standalone on top of another helpdesk such as Zendesk or Salesforce.",
  "why": "The polished incumbent, with the best messenger UX and the deepest reporting in the category. Worth it when reader support is a real revenue function and Fin can deflect the endless subscription, paywall and login questions.",
  "warn": "Comfortably the most expensive option here: per-seat pricing plus $0.99 per Fin resolution plus pay-as-you-go email, SMS and WhatsApp. There is no free tier, and outbound message volume is billed entirely separately from seats.",
  "install": "npm i @intercom/messenger-js-sdk",
  "category": {
    "key": "rt",
    "name": "Realtime, comments & collab",
    "desc": "Live updates, comment systems, video, community.",
    "group": "back",
    "groupName": "Give it a backend"
  },
  "freshness": null,
  "health": {
    "ok": true,
    "status_code": 200,
    "final_url": "https://www.intercom.com/",
    "checked_at": "2026-08-18T18:09:22.039+00:00"
  },
  "corrected_at": null,
  "upstream_changed_at": null
}