Chatwoot

Open-source support inbox + chat

Free tier + paidRealtime, comments & collabchatwoot.com

What it is

Open-source customer engagement suite built around a shared inbox that unifies website live chat, email, WhatsApp, Instagram and other channels, with canned responses, automation rules, teams and an AI assistant called Captain. MIT licensed and self-hostable via Docker Compose, Helm or a cloud one-click install.

Why it earns a slot

Effectively the self-hostable Intercom. Drop a live chat bubble on the site during a launch or a live event, keep every conversation on your own server, and pay nothing beyond the VPS it runs on.

Know before you commit

The MIT community edition omits enterprise features such as SSO and audit logs, and self-hosting means keeping Rails, Postgres, Redis and Sidekiq healthy. Cloud is priced per agent, so a large editorial or support team adds up quickly.

Getting started

Deploy with the official Docker Compose file or Helm chart

Field notes

0 from the community

Loading notes…

Field check

Unverified

Pricing snapshot

Self-host free under the MIT licence. Cloud Hacker $0 (2 agents, 500 conversations/mo, live chat only, 30-day retention); Startups $19/agent/mo annual; Business $39/agent/mo; Enterprise $99/agent/mo. Extra Captain AI credits $20 per 1,000

Snapshots move fast — verify at checkout, and post a field note if it changed.

Drop into your Lovable chat

Evaluate Chatwoot (https://www.chatwoot.com) for this project, then use it only if it fits what we are already building.
Context: Open-source support inbox + chat. Open-source customer engagement suite built around a shared inbox that unifies website live chat, email, WhatsApp, Instagram and other channels, with canned responses, automation rules, teams and an AI assistant called Captain. MIT licensed and self-hostable via Docker Compose, Helm or a cloud one-click install.
Reviewer notes (general, not written for this codebase): Effectively the self-hostable Intercom. Drop a live chat bubble on the site during a launch or a live event, keep every conversation on your own server, and pay nothing beyond the VPS it runs on.
Watch out for: The MIT community edition omits enterprise features such as SSO and audit logs, and self-hosting means keeping Rails, Postgres, Redis and Sidekiq healthy. Cloud is priced per agent, so a large editorial or support team adds up quickly.
Pricing: Self-host free under the MIT licence. Cloud Hacker $0 (2 agents, 500 conversations/mo, live chat only, 30-day retention); Startups $19/agent/mo annual; Business $39/agent/mo; Enterprise $99/agent/mo. Extra Captain AI credits $20 per 1,000
Setup: Deploy with the official Docker Compose file or Helm chart
Rules: treat the notes above as background only. Do not assume a theme, style, layout or feature that is not already in this project — inspect the existing code first and ask me before changing visual direction.

/api/public/tools/chatwoot

Neighbourhood

How Chatwoot sits against the rest of the atlas — swaps, companions and the tools builders actually save alongside it.

Instead of thisGiscus PartyKit Socket.IO Yjs Ably Agora Circle Crisp Cusdis

Named in the wiringIntercom

Also in Realtime, comments & collab

Ably

ably.com

Realtime messaging platform

Free tier + paidRealtime, comments & collab

Free: 6M messages/mo, 200 concurrent connections, 200 channels, 500 msg/sec. Standard $29/mo plus usage (10k connections, 10k channels); Pro $399/mo plus usage (50k). Usage: $2.50 per million messages, $1.00 per million connection-minutes, $0.25/GiB transfer

Open dossier

Agora

agora.io

Metered RTC voice and video API

Free tier + paidRealtime, comments & collab

Free monthly: 10,000 combined RTC minutes, 1M signaling messages, 500 chat users, 300 conversational AI minutes. RTC $0.59 per 1,000 minutes; recording $0.99 per 1,000; speech-to-text $16.99 per 1,000; real-time translation $8.99 per 1,000 per language. Analytics add-on from $449/mo

Open dossier

Circle

circle.so

Hosted community and courses

PaidRealtime, comments & collab

Professional $89/mo (3 admin seats, 2% transaction fee, 200 GB); Business $199/mo (5 seats, 1% fee, 500 GB); Circle Plus custom (unlimited seats, 0.5% fee, 1 TB). Unlimited members on every plan. 14-day trial, no permanent free plan

Open dossier

Crisp

crisp.chat

Live chat and shared inbox

Free tier + paidRealtime, comments & collab

Free: 2 seats, 100 customer profiles, no AI credits. Mini $45/mo per workspace (4 seats, 5,000 profiles, $5 AI credits); Essentials $95/mo (10 seats, 50,000 profiles, $25 credits); Plus $295/mo (20+ seats, 200,000 profiles). Extra seats $10/mo

Open dossier