{
  "slug": "chatwoot",
  "name": "Chatwoot",
  "url": "https://www.chatwoot.com",
  "cat": "rt",
  "group": "back",
  "tagline": "Open-source support inbox + chat",
  "price": "Self-host free under the MIT licence. Cloud Hacker $0 (2 agents, 500 conversations/mo, live chat only, 30-day retention); Startups $19/agent/mo annual; Business $39/agent/mo; Enterprise $99/agent/mo. Extra Captain AI credits $20 per 1,000",
  "tier": "mixed",
  "pick": false,
  "what": "Open-source customer engagement suite built around a shared inbox that unifies website live chat, email, WhatsApp, Instagram and other channels, with canned responses, automation rules, teams and an AI assistant called Captain. MIT licensed and self-hostable via Docker Compose, Helm or a cloud one-click install.",
  "why": "Effectively the self-hostable Intercom. Drop a live chat bubble on the site during a launch or a live event, keep every conversation on your own server, and pay nothing beyond the VPS it runs on.",
  "warn": "The MIT community edition omits enterprise features such as SSO and audit logs, and self-hosting means keeping Rails, Postgres, Redis and Sidekiq healthy. Cloud is priced per agent, so a large editorial or support team adds up quickly.",
  "install": "Deploy with the official Docker Compose file or Helm chart",
  "category": {
    "key": "rt",
    "name": "Realtime, comments & collab",
    "desc": "Live updates, comment systems, video, community.",
    "group": "back",
    "groupName": "Give it a backend"
  },
  "freshness": null,
  "health": {
    "ok": true,
    "status_code": 200,
    "final_url": "https://www.chatwoot.com/",
    "checked_at": "2026-08-18T18:09:22.039+00:00"
  },
  "corrected_at": null,
  "upstream_changed_at": null
}