Support policy
This page explains how to get help with Lovable, including self-help options and how to contact the support team. What kind of support you get depends on your plan, with paid plans offering direct team help and Enterprise plans providing a dedicated account team.
Anyone using Lovable needs this to understand how and where to find solutions to their problems or get assistance.
Do this, in order
- 1
Go to lovable.dev/support and click "Contact us" while logged in with your paying workspace's account.
This is the primary way to reach the support team for Pro and Business plans, and a general option for Enterprise.
- 2
Fill in the subject and message, optionally selecting a project, and attach relevant files up to 5 MB.
Providing clear details and context helps the support team understand your issue quickly.
- 3
Read the AI's reply and, if it doesn't solve your problem, ask for a human to follow up.
The AI can resolve many common issues immediately, saving you time.
Paste this into your project
I need help with Lovable. I've checked the self-help resources and still have a question. I'm on a [Pro/Business/Enterprise] plan. I will go to lovable.dev/support, click 'Contact us', fill out the form with a clear subject and message, and include my project URL if relevant. I'll attach screenshots or a short recording if it helps explain the problem. I will read the AI's reply and ask for a human if needed. If I'm on an Enterprise plan, I can also use the 'Contact support' option in the editor's chat actions menu.
Words decoded
- Status page
- A website that shows if Lovable's services are working correctly or if there are any widespread problems.
- Docs assistant
- An AI tool that answers questions directly from Lovable's documentation.
- Discord
- A community platform where users can chat with each other and sometimes Lovable team members for help and discussions.
- Built-in backend (Cloud)
- The database, login system, and file storage that Lovable provides and manages for your app.
- DNS
- The system that translates human-readable website names (like example.com) into computer-readable addresses (like IP addresses).
- SQL dump
- A single file containing all the data and structure from a database, used for backup or moving data.
- SEO
- Search Engine Optimization, which is about making your website more visible in search engine results like Google.
- Auth redirect URLs
- Specific web addresses that your app is allowed to send users back to after they successfully log in.
Where people get stuck
- Sending project-specific debugging requests to the support team, as they cannot debug your code.
- Using the support form for issues like account disablement or project takedowns, which are handled by the Trust & Safety team via specific appeal forms.
- Expecting immediate issue resolution from support; response times are for a first reply, not a full solution.
- Not providing enough detail (project URL, screenshots, what you expected) when contacting support, which delays their ability to help.
- Forgetting to 'Wake up' a paused built-in backend after adding credits, as it doesn't resume automatically.
- Assuming a custom domain issue is Lovable's fault without checking DNS records or waiting for propagation, or checking the status page for platform-wide issues.
The short version, steps, decoder and prompt on this page are written automatically from Lovable's own documentation and can lag or misread it. The official page is always the authority.