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Connect your app to Gong

about 10 minBuildingchecked 48h agoOfficial page
The short version

You can connect your Lovable app to Gong to get information about sales calls, like transcripts, topics, and participant details. This helps you build tools like sales dashboards or coaching scorecards using your customer conversation data.

Anyone building an app that needs to access customer conversation data from Gong, such as for sales dashboards, coaching tools, or reporting.

Do this, in order

  1. 1

    Sign in to your Gong account and go to the API authentication page under Company Settings.

    This is where you'll create the special keys your Lovable app needs to securely talk to Gong.

  2. 2

    Create a new access key and select only the permissions your app truly needs.

    This generates the unique credentials for your app and limits what data it can access, improving security.

  3. 3

    Copy both the 'access key' and the 'access key secret' and save them somewhere safe immediately.

    Gong only shows the secret once, and you'll need both parts to connect Lovable to Gong.

  4. 4

    Note your API base URL if it's different from 'https://api.gong.io'.

    Some Gong accounts use a regional address, and you'll need this specific address for Lovable to find your Gong data.

  5. 5

    In Lovable, go to 'Connectors', select 'Gong', and click 'Add connection'.

    This opens the form where you'll tell Lovable how to connect to your Gong account.

  6. 6

    Give your connection a 'Display name', then paste the 'Access key' and 'Access key secret' you copied earlier.

    The display name helps you identify this connection, and the keys let Lovable authenticate with Gong.

  7. 7

    If your Gong API base URL was regional, expand 'Advanced settings' and paste that specific URL into the 'API base URL' field.

    This ensures Lovable connects to the correct Gong server for your account.

  8. 8

    Choose who in your Lovable workspace can use this Gong connection.

    This controls who can build apps using this Gong data, from just you to your entire team.

  9. 9

    Click 'Connect' to finalize the setup.

    Lovable will check your credentials with Gong and save the connection, making your Gong data available for your apps.

Paste this into your project

Use Gong to list all calls from last month with their participants and topics, then show them in a table I can filter by rep.

Words decoded

API
Application Programming Interface – a set of rules that allows different software programs to talk to each other and share information.
Metadata
Data that describes other data. For a call, this might include the date, duration, and participants, but not the actual conversation.
Transcripts
A written record of spoken words, like the text version of a sales call.
Access Key / Access Key Secret
Like a username and password for an API, these are special codes that prove your app has permission to access data from Gong.
API Base URL
The main web address that your app uses to send requests to Gong's API. Sometimes it's regional, like a specific address for users in Europe.
Rate Limits
Restrictions on how many requests your app can send to Gong's API within a certain time period, to prevent overuse.
Server-side connector gateway
A secure service within Lovable that handles communication with external systems like Gong, keeping sensitive information like your access key secret hidden from your app's public-facing code.

Where people get stuck

  • Do not put your Gong access key secret into a prompt, URL, browser code, source file, or chat message; it's like a password and should only be entered into the Lovable connection form.
  • Forgetting to copy both the access key and its secret when you create them in Gong, as the secret is only shown once.
  • Not selecting the correct permissions for your access key in Gong, which will prevent your Lovable app from accessing the data it needs.
  • Using the wrong API base URL if your Gong account is on a regional server, leading to connection failures.
  • Exceeding Gong's API rate limits by making too many requests too quickly, which can temporarily block your app from getting data.
  • Trying to access data that your Gong access key doesn't have permission for, resulting in a '403' error.

The short version, steps, decoder and prompt on this page are written automatically from Lovable's own documentation and can lag or misread it. The official page is always the authority.